Revons IT Solutions' continued commitment to quality is also evident in its industry certifications and Total Quality Leadership(TQL) initiatives. . Key Processes Revons IT Solutions' Total Quality Leadership TQL system consists of the following key processes:
Leadership Strategic
Planning Customer & Market Focus
Information & Analysis
Human Resources
Process Management Business Results Effectiveness Team Approach Another key element of Revons IT Solutions quality system is the effectiveness team emphasis. From the Leadership Team, which is responsible for strategic direction and day-to-day leadership of the business, to each of our Functional, Cross Functional and Design Teams, we believe a team approach is the best way to achieve true organizational excellence. Six Sigma Quality Six Sigma is a customer focused, data driven methodology for achieving breakthrough and continuous improvements in business, service processes and their designs. Six Sigma methodology relentlessly pursues higher quality levels and cost reduction. Critical Issues in a BPO Scenario • Understanding customer requirements in a dynamic environment
• Process efficiencies to optimally utilize resources
• Process effectiveness in terms of quality and speed Six Sigma Advantage • Capturing customer requirements / expectations
• Design service processes for meeting desired quality levels, and for meeting and exceeding customer expectations
• Measurement of process performance parameters
• Continuous process quality improvements in a transient environment
• Reduction in process variation Our Implementation Approach • Mandatory quality awareness and Six Sigma training for all associates within a month of hiring
• Deploying qualified and experienced Black Belts for critical business processes
• Green Belt training to all process owners and other key stakeholders in relevant methodologies
• Continuously review process output for gaps in performance to initiate Six Sigma projects
• Increase Quality DNA in BPO through Green Belt and Black Belt certifications We have taken the initiative for the overall process improvement and have designed processes for Six Sigma and its being implemented to achieve operational excellence in business and service processes which help in enhancing your confidence and satisfaction.